Track for Shipments

Overview:

This article covers how to track shipments in the Xemelgo app, including searching by Order Number or scanning QR codes, viewing statistics, location-specific item details, using RFID devices, managing item routes, reporting issues, and subscribing to shipment issue alerts.

Instructions:

To begin tracking your shipments, tap Track under the Looking for something? section of the Shipments user interface.

Next, enter the Order Number associated with the shipment you are looking for. 

Alternatively, users can scan the QR Code associated with a shipment by tapping the icon.

Then the number of that item at All Locations will be displayed. 

By swiping right on All Locations, different statistics will be displayed for All Locations, such as the number of items Received and Shipped and the number of Late items.

To switch the information you are viewing to a specific location instead of all locations, tap the dropdown to the right of All Locations.

To view item details at a specific location, tap the Black arrow.

After tapping on the Black arrow, item details such as Part Number, Part Type, Tag Number, Last Known Location, and Last Updated information will be displayed. 

Additionally, a table titled Associated Order will be displayed that shows the Order Number and Location the item is associated with. 

If you are unable to find the item, tap Find to connect to an RFID handheld device.

Note: If the RFID handheld device you are attempting to use has not been onboarded to the Xemelgo app before, please consult the Onboarding an RFID Device section of the Xemelgo knowledge base.

If you scroll up on your device's screen, a table titled Part Route will be displayed that shows the Location as well as the Time Duration the order spent at each location. 

To add a location to the Part Route, tap Add Location.

Then select a location from the Blue dropdown under Adding Location and tap Save.

If you scroll up further on your device's screen, a table titled Shipment History will be displayed that shows the Location, Status, and Shipment Time associated with the order. 

To edit an item's details, tap "..."

Then tap Edit Details.

To report an issue with the item, tap Report Issue.

Next, tap on the Blue arrow to select an Issue Type.

Then tap on the Blue arrow to select an Issue.

After an Issue Type and Issue have both been chosen, enter any additional Comments on the issue in the text field provided.

Then tap Submit to report the issue. 

Note: Users can subscribe to Shipment Issue Alerts to be notified every time an item is marked with a shipment issue.